Friday, February 6

I actually had a Pretty Woman moment

And no, not the good kind. The being treated completely rudely in a store kind.

Here's what happened. This afternoon Sarah, my mom, and i went to shop for bridesmaid's dresses at Nancy's Bridal Boutique where i had not only taken the time to make an appointment, but actually called again to push the appointment back by a half hour because i knew we would be running late.

So we get there five minutes early, walk into the store, and stand around the front of the store waiting for someone to talk to us. When no one had time to talk to us after a few minutes, we started looking around at the dresses. Then i tried again to get a saleswoman's attention by standing patiently at the front desk and waiting for her to finish the order form she was filling out. She realized i was there, looked up at me, and...answered the phone that was ringing instead of talking to the person standing in front of her!?! Okay. I went back to look at the dresses and came up to the front desk again a few minutes later. The saleswoman who already ignored me was still on the phone so i approached a salesman (seriously, it's a bridal store...) who was working on an order form and said something along the lines of, "Sorry to bother you, but i had an appointment and wanted to know who i needed to talk to." He responded by telling me that he would "be with me in a minute." His version of a minute must have been quite different from mine because he NEVER talked to me, even when he was done.

By this time, we'd probably been in the store for at least fifteen minutes without being greeted or approached by a single person. We had also pulled at least twelve bridesmaid dresses we wanted to try on. So instead of waiting around for the incredibly rude salespeople to talk to us, we approached the youngest person on the staff who was probably in high school or college and asked to use a dressing room. She showed us to a dressing room where Sarah tried on the dresses while i continued to pull dresses we wanted to try off of the rack. She probably tried on at least twenty dresses and not a single salesperson even spoke to us other than the girl we spoke to about the dressing room. It was insane!

Long story short, we found the dress that i think is the bridesmaid dress i want but of course will not be buying it from Nancy's Bridal Boutique, which must make a point of hiring the rudest salespeople on the planet. As we were leaving, we made a point of thanking the girl who actually took the time to talk to us and making sure to mention that she was the only one that spoke to us in our entire time in the store!

Not only have they lost my business, they have lost the business of anyone i talk to about the store. They have, however, gained my complaints, which i will be sure to voice directly to them on their website as well as anywhere else i can find to review them. Rrrr...

3 comments:

Rachael said...

I had a moment like that once, at a fancy store in Aspen,CO. I guess they could tell I wasn't rich enough to shop there, so they didn't even bother acknowledging me. I don't want a store to club me over the head with attention, but dude - don't act like you don't even have to try.

Marshmlo10 said...

My coworker bought her wedding dress there and HATED their service too!! She told me not to go there at all - she almost bought a new dress just to not have to deal with them!!

I'm sorry it didn't go well. My experiences have been similar at most bridal stores - they just don't seem to care since these are 1 time transactions, they don't really expect much repeat business I guess...

Once A Bride said...

WOW! That is a big sign to stay away from that store and to warn people you know. If that act that way in front of the customers, imagine what they act like behind the scenes!